Operational Clarity™
The Handoff Architecture Company

Engineer your handoffs. Protect your revenue.

Revenue doesn't leak because people fail - it leaks because handoffs weren't engineered. We fix the system, not the symptoms.

Run the Handoff Scan™ → Learn the category →

For B2B SaaS teams where Sales, Onboarding, and CS all touch revenue - and ownership breaks at the edges.

Leaky Handoffs™

When Sales hands off to Onboarding, customers arrive with one story and the team receives another. Ownership disappears. Automations misfire. Work stalls. That gap is where revenue leaks.

The Problem

The hidden failure mode: Leaky Handoffs™.

Every mid-market SaaS company depends on a simple idea: multiple teams act like one system. In reality, most of the damage happens in the handoff.

When handoffs aren't engineered, you see the same patterns:

  • Ownership disappears between Sales → Onboarding → CS.
  • Critical context and data never make it across the boundary.
  • Customers enter onboarding with expectations no one can meet.
  • Automation encodes bad assumptions and breaks under change.
  • Teams start firefighting instead of executing.

All of this rolls up to one thing: predictable revenue leakage.

It's not a tools problem.
Most teams blame Salesforce, HubSpot, or "bad automation." But tools only expose what was never engineered:

How exactly does ownership transfer from one team to the next?
The Category

Handoff Architecture™

Handoff Architecture™ is the discipline of engineering clean ownership transfer between teams. It defines exactly how work, data, and responsibility move through your company so revenue can't leak at the edges.

Old approach

Most companies try to fix handoffs with more of the same:

  • Adding tools and new automations.
  • Writing more SOPs and documentation.
  • Running "alignment" meetings.
  • Coaching teams to be "more accountable."

Handoff Architecture™

The engineering view is different:

  • Accountability isn't enforced - it's engineered.
  • Ownership is a system property, not a personality trait.
  • Handoffs are designed, not assumed.
  • Revenue leakage is a design flaw, not bad luck.
The Handoff Architecture System™

One system. Five layers. No guesswork.

We don't add noise. We instrument, measure, architect, encode, and sustain the handoffs your revenue depends on.

1
Diagnose

Handoff Scan™

Map every handoff across Sales, Onboarding, CS, and Support. See exactly where ownership disappears and work gets stuck.

2
Quantify

Handoff Leak Audit™

Attach a dollar value to every leak. Measure time-to-value delays, churn risk, and expansion drag from bad handoffs.

3
Architect

Clean Handoff System™

Design the blueprint for how ownership transfers: prerequisites, data contracts, status transitions, and responsibilities.

4
Reinforce

Handoff Automation Layer™

Encode the architecture into your tools. Automations enforce the rules instead of compensating for unclear ones.

5
Sustain

The Loop™

Continuous leak detection, drift correction, and quarterly re-architecture so your handoffs stay clean as you scale.

Revenue Impact

Revenue is protected when handoffs are engineered.

Handoff Architecture™ doesn't live in a slide deck. It shows up in the numbers:

  • Faster time-to-value after contract signature.
  • Higher onboarding completion and fewer stalled accounts.
  • Lower churn risk from expectation misalignment.
  • More expansion-ready customers reaching CS.
  • Fewer escalations and "who owns this?" moments.
Framing it simply:

Every unclear handoff introduces delay, friction, and rework. Delay plus friction equals revenue leakage.

Engineer the handoff → eliminate the leak → stabilize the revenue.
Why Operational Clarity™

The Handoff Architecture company.

We don't do generic process consulting, "ops cleanup," or tool-of-the-month automation. We do one thing: engineer the handoffs your revenue depends on.

  • Focused on mid-market B2B SaaS with complex onboarding.
  • Engineering-first approach to ownership and accountability.
  • Proprietary diagnostics: Handoff Scan™ and Handoff Leak Audit™.
  • Architecture before automation - always.
  • Designed to work with your existing tools, not replace them.
  • Built for Ops leaders who own outcomes, not just systems.
Who we work with:

VP / Head of Operations at 75-600 person SaaS companies with Sales, Onboarding, and CS all in play — and visible revenue leakage between them.
Get Started

Start with a Handoff Scan™.

30 minutes to see where ownership disappears between Sales, Onboarding, and CS - and how much revenue is leaking as a result.

Run the Handoff Scan™ →